OTC&Apparel manufactures fully dye sublimated custom promotional products. Artwork approvals are provided exclusively by our customers prior to production. As such, we do not accept returns or exchanges except in certain cases:
- Products were received in poor quality or condition; ie, printing errors, damaged sewing, stains, tears, or other manufacturing defects.
- Please note, color matching in sublimation (or any print service) is inherently imperfect. While we closely control our own production, colors appear differently across multiple computer screens, inks perform differently across multiple fabrics, and we do not guarantee perfect color matching. We pride ourselves on outstanding print quality and customer experience, so if your color deviates dramatically from your expectations, please report this as a printing error. We’ll work with you to improve your experience, but we do not guarantee replacement or compensation for color-matching concerns.
- Incorrect products were received; ie, styles or sizes do not match order.
- To receive a replacement or refund of your order, you must open a claim by sending an email to firstname.lastname@example.org with a description of the issue along with pictures. All claims must be opened within 10 business days of having received the items. If you wish to have a replacement made of your item you must send back the damaged items.